Refund Policy

This Refund Policy applies to payments made to Prigo X Technologies Sdn. Bhd. (Company No. 202601013522 (1675620-H)) ("Prigo X", "we", "us") for our services, including AI solutions, custom software, web and mobile application development, MVP development, GEO (AI search) services and training, whether paid by online payment (card, FPX or e-wallet through our payment provider CHIP) or by bank transfer.

Subscriptions to our software products (such as Invoa and Askivo) are covered by the refund policy published on that product's own website.

Where a signed proposal, quotation, statement of work or contract sets out different refund or cancellation terms, those terms prevail for that engagement.

Our services are priced per project. Before any payment, you receive a written quotation stating the scope, deliverables, price, payment schedule and any applicable tax.

Once you accept the quotation, we issue an invoice. You may pay online through the secure payment link on the invoice or by bank transfer. A receipt is issued for every payment received.

Projects are usually billed as a deposit before work starts, followed by milestone payments as work is delivered, as set out in the quotation.

If you cancel in writing before we have started work on your project, we will refund the deposit in full, less any third-party costs we have already paid on your behalf with your approval (for example, software licences, domain names or hardware).

If you cancel after work has started, we will charge for the work completed up to the date of cancellation, based on the milestones and rates in your quotation, plus any third-party costs already incurred.

If you have paid more than that amount, we will refund the difference. Work completed and paid for will be handed over to you.

Payments for milestones that have been delivered and accepted are not refundable.

If a deliverable does not match the scope agreed in the quotation, please tell us in writing within 14 days of delivery. We will first fix it at no extra cost. If we cannot deliver it as agreed, we will refund the amount paid for that milestone.

If you were charged twice, or charged an amount different from your invoice, we will refund the excess in full once we have verified the payment.

Email hello@prigox.com with your invoice or receipt number, the amount and the reason for your request.

We will reply within 3 working days. Approved refunds are processed within 14 working days to the original payment method — card and e-wallet refunds go back through our payment provider, and bank-transfer payments are refunded to your bank account. Your bank or card issuer may take additional time to show the refund.

We may update this policy from time to time. The version in force when you accepted your quotation applies to that engagement.

Prigo X Technologies Sdn. Bhd. (202601013522 (1675620-H))

D1-01-07, Atelier Centre, Jalan Atelier 1, Edusphere, Cyber 11, 63000 Cyberjaya, Malaysia

Email: hello@prigox.com